Your Information

Privacy Policy

How Leadwood Safari Lodge in Louis Trichardt, Limpopo, collects, uses and protects your personal information under POPIA.

Last updated 29 September 2026

Who We Are

This privacy policy explains how Leadwood Safari Lodge (registration number 1999/027750/07, VAT number 4410186615), of Farm Grootgeluk, Louis Trichardt, Limpopo, 0920, collects, uses and protects your personal information. We are the responsible party for your information under the Protection of Personal Information Act 4 of 2013 (POPIA). In this policy, “we”, “us” and “our” refer to Leadwood Safari Lodge.

The Information We Collect

  • Your name, email address, phone number and, for corporate and government bookings, your organisation’s details.
  • Booking details such as dates, guest numbers, chalet preferences and the type of stay or event you are planning.
  • Identity details where these are required when you check in.
  • Dietary requirements and any other information you choose to share so that we can prepare for your stay.
  • Payment records, such as deposits, invoices and proof of payment.
  • Messages you send us by email, WhatsApp, phone or through the forms on this website.
  • Website usage information collected through cookies and analytics, such as the pages you visit and the device you use.

How We Collect It

We collect personal information directly from you when you fill in a form on this website, send us an enquiry, make a booking, sign up for our newsletter or check in at the lodge. Some information about how you use our website is collected automatically through cookies, as explained below.

Why We Use It

  • To answer your enquiries and send you quotations.
  • To confirm, manage and prepare for your booking, including meals and activities.
  • To issue invoices and keep financial records.
  • To keep guests, staff and the property safe and secure.
  • To meet our legal and regulatory obligations.
  • To send you news and offers, but only where you have agreed to this or you are an existing guest who has not opted out.
  • To understand how our website is used so that we can improve it.

Email Marketing

If you subscribe to our newsletter, we use Mailchimp to send you emails about the lodge, seasonal specials and events. Every email includes an unsubscribe link, and you can also ask us at any time to stop sending you marketing messages.

Who We Share It With

We never sell your personal information. We only share it with service providers who help us run the lodge and this website, such as our website host, email and marketing platforms and analytics providers, and only as far as they need it to provide their service. We may also share information when the law requires us to.

Information Sent Outside South Africa

Some of our service providers, including Mailchimp and Google, store information on servers outside South Africa. We only use providers that are bound by laws, contracts or binding rules that give your information a level of protection similar to POPIA.

How We Protect It

We take reasonable technical and organisational steps to keep your personal information secure and to prevent it being lost, misused or accessed without permission. Access is limited to the people who need it to do their jobs.

How Long We Keep It

We keep personal information only for as long as we need it for the purpose it was collected, or for as long as the law requires. Financial and tax records, for example, are kept for at least five years.

Your Rights

  • Ask whether we hold personal information about you and request a copy of it.
  • Ask us to correct or delete information that is inaccurate, out of date or no longer needed.
  • Object to us using your information, or withdraw your consent to marketing at any time.
  • Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

To exercise any of these rights, contact our Information Officer at info@leadwoodlodge.com.

Cookies

Our website uses cookies, which are small files stored on your device. Essential cookies help the website work properly, for example to remember that you have seen our cookie notice. Analytics cookies from Google help us understand how visitors use the website so that we can improve it. You can block or delete cookies in your browser settings at any time, although some parts of the website may not work as well without them.

Children

We do not knowingly collect personal information directly from children. Information about children who are travelling with their families is provided by a parent or guardian as part of the booking.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

Questions About Your Information?

Contact our Information Officer at info@leadwoodlodge.com and we will gladly help.

We use cookies to keep this website working properly and to understand how visitors use it, so that we can keep improving it. Read more in our Privacy Policy.